1. Service Agreement

By hiring our lawn service, you agree to the following terms and conditions. These terms constitute a legally binding agreement between you (the client) and our company.

2. Services Provided

Our lawn service includes but is not limited to mowing, edging, trimming, fertilising, weed control, and general lawn maintenance. Additional services may be available upon request and will be subject to separate agreements.

3. Payment Terms

a) Pay on Day of Service

Payment for each individual service is due on the same day the service is provided. We accept cash, cheques, or electronic payments. Credit card payments may also be available upon request.

b) Late Payments

Failure to make payment on the day of service may result in additional charges or suspension of future services until the outstanding balance is settled.

c) Invoicing

In some cases, we may provide an invoice for recurring services (e.g., monthly maintenance). Invoices will include details of the services rendered and payment instructions. Payment for invoiced services is due within 3 days of receiving the invoice.

4. Pricing and Quotes

a) Initial Quotes

We provide quotes based on the information provided by the client. Quotes are subject to change upon a thorough assessment of the lawn’s condition.

b) Materials and Equipment

If materials (such as fertilisers, seeds, or plants) or specialised equipment (e.g., aerators, dethatchers) are required for the service, they may incur an additional cost. The client will be informed of these costs before the service is performed.

c) 50% Deposit

If materials or hire equipment are required and the total cost exceeds 50% of the initial quote, we reserve the right to request a 50% deposit prior to starting the service. The remaining balance is due on the day of service.

5. Cancellation and Rescheduling

a) Client Cancellation

If you need to cancel or reschedule a service, please provide us with at least 24 hours’ notice. Failure to do so may result in a cancellation fee.

b) Service Provider Cancellation

We reserve the right to cancel or reschedule a service due to inclement weather, equipment failure, or other unforeseen circumstances. We will make reasonable efforts to inform you in advance and reschedule the service at a mutually agreed-upon time.

6. Liability

a) Property Access

It is the client’s responsibility to ensure access to the property on the scheduled service day. If access is restricted or unavailable, the client may be responsible for any costs incurred due to the inability to complete the service.

b) Property Damage

While we take great care during our services, we cannot be held liable for any damage caused to objects or structures within the property unless it is due to our negligence.

c) Safety

We prioritise safety during the provision of our services. However, the client must ensure the safety of people and pets by keeping them away from the work area during service.

7. Debt Collection

a) Unpaid Balances

Any outstanding balances or fees will be subject to a late payment fee, as well as any collection and legal costs necessary for recovery.

b) Collection Agency

In the event of non-payment, we reserve the right to engage a collection agency to recover the debt. The client will be responsible for any costs associated with the collection process.

8. Governing Law

These terms and conditions shall be governed by and interpreted in accordance with the laws of Victoria. Any disputes arising from the agreement shall be subject to the exclusive jurisdiction of the courts in Victoria.

Questions about these terms? Contact us at admin@vglm.com.au or call 0450 536 106.

Terms & Conditions