1. Introduction

Vic Garden and Lawn Maintenance (ABN 24 552 872 598) ("VGLM", "we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to information collected through this website (vglm.com.au), our phone and email enquiries, and the delivery of our lawn, garden, and commercial grounds services across Victoria.

2. Information We Collect

a) Information you give us

When you request a quote, book a service, or contact us via our website, phone, email, or on site, we may collect your name, business name (if applicable), phone number, email address, service address, and any details you share about the work you would like done.

b) Information collected automatically

When you visit vglm.com.au we automatically collect standard log and analytics data — such as your device type, browser, approximate location (city/region), the pages you view, and referral source — through cookies and Google Analytics. This information is aggregated and does not personally identify you.

c) Photos and job records

For quality and service continuity, our crews may take photos of the work area before and after a job. These photos are used for our internal records, invoicing evidence, and — with your permission — occasional inclusion in our portfolio or on social media.

3. How We Use Your Information

We use the personal information you provide to prepare and send you quotes, schedule and deliver services, issue invoices and receipts, communicate with you about your booking, respond to enquiries, and improve our services.

a) Marketing

We do not sell your personal information. From time to time we may contact you about seasonal services or reminders relating to your ongoing maintenance. You can opt out of these messages at any time by replying "STOP" or emailing us at admin@vglm.com.au.

b) Website analytics

Anonymised website data helps us understand which pages are useful, which suburbs are searching for our services, and where we can improve. It is not used to identify you as an individual.

4. Who We Share Your Information With

We only share your personal information where it is necessary to deliver our services or comply with the law. Specifically:

a) Service delivery tools

Contact form submissions are forwarded to our job-management platform (ServiceM8) so we can respond, quote, schedule, and invoice efficiently. ServiceM8 processes this information under its own privacy terms.

b) Analytics providers

We use Google Analytics to understand aggregated site traffic. Google processes this data under its own privacy terms. You can opt out via the Google Analytics opt-out browser add-on.

c) Payment processors

If you pay us electronically, your payment is processed by our bank or a payment processor. We do not store your credit card details on our servers.

d) Legal obligations

We may disclose your personal information if required by law, subpoena, or to protect our legal rights or the safety of others.

5. Data Storage and Security

Personal information you submit through the website is transmitted over an encrypted connection (HTTPS) and stored in our secure database. Access to customer records is restricted to authorised personnel using access controls.

While we take reasonable steps to protect your information, no internet-based service is completely secure. We recommend you take care when sharing personal details online.

6. How Long We Keep Your Information

We retain your personal information only for as long as necessary to provide our services, meet legal, tax, and accounting obligations, and resolve disputes. Quote and job records are typically kept for at least seven (7) years to satisfy Australian record-keeping requirements. Marketing subscribers can request removal at any time.

7. Cookies

Our website uses cookies and similar technologies to remember your preferences, understand traffic patterns via Google Analytics, and deliver the site reliably. You can disable cookies in your browser settings; some parts of the site may not function as intended if you do.

8. Your Rights

Under the Australian Privacy Principles you have the right to request access to the personal information we hold about you, ask us to correct any information that is inaccurate, request that we delete your information (subject to our legal and record-keeping obligations), and opt out of marketing communications at any time.

To exercise any of these rights, email us at admin@vglm.com.au or call 0450 536 106. We will respond within a reasonable timeframe, generally within 30 days.

9. Children’s Privacy

Our services are directed to adults engaging us for residential or commercial garden and lawn maintenance. We do not knowingly collect personal information from anyone under the age of 16.

10. Third-Party Links

Our website may contain links to third-party sites (for example our Google Business Profile, Instagram, or Facebook). We are not responsible for the privacy practices of these external sites; please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The most recent version will always be available at vglm.com.au/privacy with the "Last updated" date shown at the top of this page.

12. Contact & Complaints

If you have any questions about this Privacy Policy, how we handle your personal information, or would like to make a privacy complaint, please contact us:

Vic Garden and Lawn Maintenance

Email: admin@vglm.com.au · Phone: 0450 536 106 · Location: Ballarat, Victoria, Australia · ABN: 24 552 872 598

Escalation

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.